Smell Stories BV attaches enormous importance to protecting your personal data.
You will therefore find clear information in this privacy policy about how we process and protect your personal data.
Company details
Smell Stories BV/SRL
Rue des Teinturiers 15
1000 Brussels
Belgium
Telephone: +32 2 767 88 74
E-mail: [email protected]
Company number: BE 0 732 904 581
Processing purposes
We collect and process your personal data for customer and order management purposes, being the processing, sending and follow-up of online orders, invoicing and receiving and possibly refunding payments, handling questions and complaints, following up registrations for activities and to inform you when products are back in stock. We also store your purchase history to give you better advice.
In addition, we use your personal data for marketing activities, such as sending you our newsletter. You have the right to withdraw your consent for this at any time, after which we will refrain from further direct marketing activities.
You can do so by unsubscribing via the ‘unscribe from this list’ link at the bottom of our newsletter, adjusting your account settings on our website or sending your request to [email protected].
Transfer to third parties
We will never transfer, sell or exchange your data to/with third parties outside Smell Stories BV for commercial purposes outside our own services. Data is only shared with third parties to achieve the desired processing purposes, such as making your payment, sending your order, sending our newsletter, improving our website or registering your registration for an activity.
Retention period
We keep your personal data for the time necessary to comply with our legal requirements (including accounting requirements) and your needs.
Your account
To make your purchases quick and easy online, you can create an account on our site. Besides your name, address, email address and possibly phone number, your purchase history, encrypted payment details, delivery information and payment history are also stored here.
Your right to access, correct, delete, restrict, object and transfer personal data
You have the right to access your personal data at any time and can correct it (or have it corrected) if it is incorrect or incomplete, have it deleted or restrict its processing. If you have an account on our website, you can easily do this yourself by logging into our website and updating your account details. You can also have us amend or delete your data, or request a copy of your personal data, by sending your request to [email protected].
Security of your data
Smell Stories BV takes all possible measures to counter abuse, unauthorised changes, unwanted disclosure and unauthorised access.
Our site is secured with an SSL certificate so that all data exchanged (such as passwords and personal data) is encrypted and cannot be read by third parties. Your payment details are securely encrypted according to the PCI-DSS certificate and deleted after your payment is completed.
Use of cookies
During a visit to our website, cookies may be stored on your computer's hard drive. A cookie is a text file placed by a web server in your computer's browser or on your mobile device when you visit a website. Cookies cannot be used to identify people; a cookie can only identify a machine. We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as "functional" and "essential cookies". Other cookies enable us to track and target the interests of our users to enhance the experience on our online properties. Third parties serve cookies through our website for advertising, analytics, and other purposes.
An up to date list of all cookies used on our website can be found in the Cookie Consent Manager on our website.
Essential cookies
These are cookies that are required to activate the core functionalities of our services, such as the Cookie Consent Management service (by Usercentrics) allowing you to manage cookies, the Paypal payment service, and reCAPTCHA, a service that checks whether data is entered by a human or by an automated program.
Functional cookies
Cookies used to enhance the performance and functionality of our website but are non-essential. However, without these cookies, certain functionality (like playing videos) may become unavailable.
Analytical cookies
Our website uses Google Analytics and Google Tag Manager, web analytics services provided by Google LLC . Google uses cookies to track statistics on the use of our website and compile reports on website activity that allow us to improve our website.
Google may only provide this information to third parties if Google is legally required to do so, or to the extent that these third parties process the information on Google's behalf. Google will not combine your IP address with other data held by Google.
Marketing cookies
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. Our website uses Google Ads.
Social media cookies
Facebook and other social media platforms may also store cookies to enable you to share pages and content that you find interesting on our website and to recognise you when you are logged in to them. We have no control over these cookies. For more information about the data these companies process from you, please consult their respective privacy policies.
Blocking or deleting cookies
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
The Cookie Consent Manager can be found in the notification banner and on the bottom left of our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept, delete or refuse cookies.
Requests, questions and complaints
For further information, requests, questions, comments or complaints about our privacy policy, we kindly ask you to contact us at [email protected] so that we can provide a solution.
You also have the right to file a complaint with the Belgian Commission for the Protection of Privacy (35 Rue de la Presse, 1000 Brussels - [email protected]).
