Smell Stories BV attaches enormous importance to protecting your personal data.
You will therefore find clear information in this privacy policy about how we process and protect your personal data.
Company details
Smell Stories BV/SRL
Rue des Teinturiers 15
1000 Brussels
Belgium
Telephone: +32 2 767 88 74
E-mail: [email protected]
Company number: BE 0 732 904 581
Processing purposes
We collect and process your personal data for customer and order management purposes, being the processing, sending and follow-up of online orders, invoicing and receiving and possibly refunding payments, handling questions and complaints, following up registrations for activities and to inform you when products are back in stock. We also store your purchase history to give you better advice.
In addition, we use your personal data for marketing activities, such as sending you our newsletter. You have the right to withdraw your consent for this at any time, after which we will refrain from further direct marketing activities.
You can do so by unsubscribing via the ‘unscribe from this list’ link at the bottom of our newsletter, adjusting your account settings on our website or sending your request to [email protected].
Transfer to third parties
We will never transfer, sell or exchange your data to/with third parties outside Smell Stories BV for commercial purposes outside our own services. Data is only shared with third parties to achieve the desired processing purposes, such as making your payment, sending your order, sending our newsletter, improving our website or registering your registration for an activity.
Retention period
We keep your personal data for the time necessary to comply with our legal requirements (including accounting requirements) and your needs.
Your account
To make your purchases quick and easy online, you can create an account on our site. Besides your name, address, email address and possibly phone number, your purchase history, encrypted payment details, delivery information and payment history are also stored here.
Your right to access, correct, delete, restrict, object and transfer personal data
You have the right to access your personal data at any time and can correct it (or have it corrected) if it is incorrect or incomplete, have it deleted or restrict its processing. If you have an account on our website, you can easily do this yourself by logging into our website and updating your account details. You can also have us amend or delete your data, or request a copy of your personal data, by sending your request to [email protected].
Security of your data
Smell Stories BV takes all possible measures to counter abuse, unauthorised changes, unwanted disclosure and unauthorised access.
Our site is secured with an SSL certificate so that all data exchanged (such as passwords and personal data) is encrypted and cannot be read by third parties. Your payment details are securely encrypted according to the PCI-DSS certificate and deleted after your payment is completed.
Use of cookies
During a visit to our website, cookies may be stored on your computer's hard drive. A cookie is a text file placed by a web server in your computer's browser or on your mobile device when you visit a website. Cookies cannot be used to identify people; a cookie can only identify a machine.
Functional cookies
These are technical cookies used by our website itself, designed to make the site function optimally, such as settings you have adjusted on previous visits, a form with data you have filled in on previous visits, or tracking your shopping basket during your visit.
Analytical cookies
Our website uses Google Analytics and Google Tag Manager, web analytics services provided by Google LLC . Google uses cookies to track statistics on the use of our website and compile reports on website activity that allow us to improve our website.
Google may only provide this information to third parties if Google is legally required to do so, or to the extent that these third parties process the information on Google's behalf. Google will not combine your IP address with other data held by Google.
For such cookies, you as a visitor to our website must first give your consent, by accepting the cookie notification you receive on your first visit, when deleting previous cookies or when consulting our privacy policy.
Social media
For the correct display of YouTube videos on our website, some cookies are stored on your computer or your mobile device by Google LLC. Facebook and other social media platforms may also store cookies to recognise you when you are logged in to them. We have no control over these cookies. For more information about the data these companies process from you, please consult their respective privacy policies.
Blocking or deleting cookies
You can set your internet browser to not accept cookies, to warn you when a cookie is installed or to subsequently delete cookies from your hard disk. You can do this through your browser's settings (using the help function).
Please note that certain graphics may not be displayed correctly or you may not be able to use certain applications.
Requests, questions and complaints
For further information, requests, questions, comments or complaints about our privacy policy, we kindly ask you to contact us at [email protected] so that we can provide a solution.
You also have the right to file a complaint with the Belgian Commission for the Protection of Privacy (35 Rue de la Presse, 1000 Brussels - [email protected]).
